Shipping policy

Shipping Policy

Processing Time

All Stone & Still products are handcrafted in small batches. Orders are typically processed and shipped within 2–4 business days. During product launches, holidays, or periods of high demand, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on package weight, dimensions, and destination.

Free U.S. shipping is available on orders over $75.

Tracking Information

Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking updates to appear.

Shipping Carriers

Orders are shipped through trusted carriers, including USPS and other major shipping providers, depending on destination and service availability.

Damaged or Lost Packages

We carefully package each order to help ensure it arrives safely.

If your order arrives damaged, please contact us within 7 days of delivery at stoneandstillgoods@gmail.com and include photos of:

The damaged product
The shipping box
Any packaging materials

We will work with you to resolve the issue as quickly as possible.

Stone & Still is not responsible for delays caused by carriers, weather events, or incorrect shipping information provided at checkout.

Incorrect Addresses

Please verify your shipping address before placing your order. Stone & Still is not responsible for packages delivered to incorrectly entered addresses.

If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping charges required for reshipment.